Global Unified Communications Market: Snapshot

Unified communication systems are the need of the hour in the global corporate sector. The term ‘unified communications’ doesn’t signify any particular technology or system, but rather the concept of unifying the various communication channels used in the modern corporate sector in order to make communication convenient and efficient. The globalization of several industries in the past few years, driven by the rising purchasing power of consumers in emerging regions and the rising demand for product variation according to regional demand trends, has been the key driver for the global unified communications market.

The steady development of IT resources to make corporate processes smoother is likely to ensure steady growth of the unified communications market in the coming years. The global unified communications market is expected to reach a valuation of US$45 bn by the end of 2016 and further rise to US61.9 bn by the end of 2018.

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Unified Communications

Enterprise Sector to Dominate Demand from Unified Communications Market

The key end users of unified communications technologies are the government sector, healthcare, enterprises, education, and others. Of these, enterprises are likely to remain the leading contributor to the global unified communications market in the coming years due to the rising need for efficient communication channels. The availability of multifaceted communication suites also reduces the need for business travel, resulting in a lower cumulative carbon footprint. The decision-making process of any enterprise is also enhanced considerably by the incorporation of unified communications technologies.

The government sector is also likely to remain a key consumer of unified communications technologies in the coming years due to the rising demand for digitalization of government records, which are easier to share through multichannel communications pathways. The rising adoption of electronic health records systems in the healthcare sector, particularly in developed economies, is likely to ensure a steady demand for unified communications technologies from the healthcare sector in the coming years.

EMEA to Emerge as Leading Regional Unified Communications Market 

The demand for unified communications technologies is strong in developed regions such as North America and Europe. Accordingly, these two are likely to remain the dominant regional markets for unified communications technologies in the coming years, with the Europe, the Middle East, and Africa (EMEA) market establishing a firm lead in the global market’s hierarchy by the end of 2018. The EMEA unified communications market is expected to be valued at US$15.5 bn by the end of 2016 and further rise to US$22.9 bn by the end of 2018.

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Asia Pacific is also likely to emerge as a leading regional market for unified communications technologies in the coming years and is expected to exhibit a rapid rise to overtake the North America unified communications market by the end of 2018. The rapid urbanization in Asia Pacific has led to several governments in the region making proactive efforts to enhance their healthcare and education sectors, which is likely to result in a steady demand for unified communications systems in the coming years.

The leading companies in the global unified communications market include IBM, Alcatel-Lucent, Huawei Technologies, Polycom, Microsoft, NEC, Cisco Systems, and Siemens Enterprise Communications.

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