Digital Operations Solutions: Introduction

  • Digital operations solutions are vital tools for all businesses to remain competitive as the world becomes increasingly digital. The digital revolution is dramatically transforming each sector across the globe. Digital operations solutions are software used by organizations to transform or automate each process using digital technologies to change models, processes, and organizational activities to further advance the performance of businesses.
  • Digital operations solutions support the management of end-to-end customer experience and the entire service lifecycle. As per TMR analysis, digital operations solutions can improve total production efficiency of any business up to 20%.
  • The global digital operations solutions market is projected to expand at a rapid pace during the forecast period, due to increasing adoption of digital operations solutions among organizations across the globe.

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Global Digital Operations Solutions Market: Dynamics

Global Digital Operations Solutions Market: Key Drivers and Restraints

  • Automation of business processes is expected to boost the digital operations solutions market during the forecast period globally.
  • Growing technological advancements and changing consumer behavior have encouraged business organizations to adopt innovative solutions to transform business processes. Additionally, demand for digital operations solutions is likely to increase during the forecast period to cater to fast-changing market conditions.
  • Rise in adoption of Augmented Reality (AR), Virtual Reality (VR), IoT, Big Data analytics, cloud computing, artificial intelligence, mobility solutions, cybersecurity, and robotic process automation by end-users is expected to boost the demand for digital operations solutions across the globe.

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  • Increase in proliferation and adoption of mobile devices and apps have pushed the demand for digital operations solutions.
  • Increasing awareness about the benefits of digitization across the globe is estimated to propel the global digital operations solutions market during the forecast period
  • However, security and privacy concerns about confidential data is expected to hamper the digital operations solutions market during the forecast period.
  • Lack of skilled persons and issues related to IT modernization are other major factors anticipated to hinder the digital operations solutions market during the forecast period.
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Impact of COVID-19 on the Global Digital Operations Solutions Market

  • The COVID-19 pandemic has a positive impact on the digital operations solutions market. Cloud and digital technologies are keeping businesses running across the globe during lockdowns caused by COVID-19. Businesses and people are completely dependent on online solutions or services for their essential needs, and working remotely from home, which in turn is projected to have a positive impact on the global digital operations solutions market. The U.S. is seeing a significant rise of up to 45% in the usage of digital operations solutions by each sector during the COVID-19 pandemic.

North America to Hold Major Share of the Global Digital Operations Solutions Market

  • In terms of region, the global digital operations solutions market can be divided into North America, Europe, Asia Pacific, Middle East & Africa, and South America
  • North America dominated the global digital operations solutions market in 2019, due to the significant adoption of digital operations solutions in the region. The U.S. is the key market for digital operations solutions. In the U.S., around 65% of companies have already invested in digital operations solutions.
  • The digital operations solutions market in Asia Pacific is projected to expand at a rapid pace during the forecast period. This can be attributed to growing investments by organizations on digitalization and technology deployment, which in turn increases the adoption of digital operations solutions in the region.

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Global Digital Operations Solutions Market: Competition Landscape

Several local, regional, and international players are active in the digital operations solutions market with a strong presence. Rapid technological advancements have led to opportunities in the global digital operations solutions market. Digital operations solution vendors are focusing on inorganic growth strategies such as strategic collaborations and merger and acquisition activities with technology partners to develop innovative and advanced solutions to improve their offerings and market reach.

Key Players Operating in the Global Digital Operations Solutions Market

  • Accenture Plc
  • Cognizant Corporation
  • Genus AS
  • Green Bird Technologies
  • IBM Corporation
  • Microsoft Corporation
  • ProV International
  • SAP SE
  • Softweb Solutions Inc.
  • Tata Consultancy Services Limited
  • Vitria Technology, Inc.
  • Wipro Limited
  • WNS (Holdings) Ltd.

This study by TMR is all-encompassing framework of the dynamics of the market. It mainly comprises critical assessment of consumers’ or customers’ journeys, current and emerging avenues, and strategic framework to enable CXOs take effective decisions.

Our key underpinning is the 4-Quadrant Framework EIRS that offers detailed visualization of four elements:

  • Customer Experience Maps
  • Insights and Tools based on data-driven research
  • Actionable Results to meet all the business priorities
  • Strategic Frameworks to boost the growth journey

The study strives to evaluate the current and future growth prospects, untapped avenues, factors shaping their revenue potential, and demand and consumption patterns in the global market by breaking it into region-wise assessment.

IT & Telecom

TMR’s solid presence in the market research space comprising an expert team of researchers makes for its exemplar solutions and strong relationships with clients for several years. The practice to deep dive and understand the dynamics of a business sector for market research solutions makes us stand apart. The ubiquity of information technology that provides frameworks for end-to-end business operations today, with the added support of 4G and 5G telecom networks that has led to double-digit growth rate of the IT &Telecom sector are well covered in our reports.

TMR has a track record to provide ace market research solutions that has earned us the TMR is a leader in the market research space providing end-to-end business solutions and consulting services. TMR operates from its own office space of almost 10,000 sq. ft located in a prime commercial complex at Pune. We serve clients in 150 countries with an approach to deep dive into the economic aspects and geographical nuances for unfailing business intelligence.

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