Unified Communication-as-a-Service (UCaaS) Market: Overview

According to a new market report pertaining to the global unified communication-as-a-service (UCaaS) market published by Transparency Market Research the global unified communication-as-a-service market is projected to reach a value of ~US$ 235 Bn by 2027. The unified communication-as-a-service market is projected to expand at a CAGR of ~36% from 2019 to 2027.

UCaaS solutions provide high level of scalability and flexibility for core business processes. Thus, UCaaS effectively enhances collaborative capabilities and enhances the business decision-making ability for end users, worldwide. North America is anticipated to lead the global UCaaS market, followed by Asia Pacific, during the forecast period.

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Increasing Demand for Enterprise Mobility and Mobile Workforce

The unified communication-as-a-service market is being fueled by the increasing demand for enterprise mobility and mobile workforce. Studies conducted on a global level have shown a stupendous rise in the number of mobile workers. With increasing liberalization across the world, larger enterprises are looking to enter cross-border markets, thereby increasing the need for collaboration tools, which would enable effective communication among the employees of a company.

UCaaS solutions support mobility, provide flexibility, and increase productivity across businesses. Organizations can hold online meetings using video conferencing and audio conferencing with the support of unified communication-as-a-service solutions. The impact of this driver is expected to be high during the forecast period, as businesses are expected to expand their operations across developing regions such as Asia Pacific and the Middle East & Africa

UCaaS Market: Regional Outlook

In terms of region, the global unified communication-as-a-service market has been segmented into North America, Europe, Asia Pacific, Middle East & Africa, and South America. North America led the global unified communication-as-a-service market, accounting for a substantial share in 2018, with the U.S and Canada being the major markets in the region. North America is followed by Asia Pacific, which is expected to show continuous growth at ~44% during the forecast period. The Asia Pacific unified communication-as-a-service market is expected to expand at a high rate too during the forecast, due to the introduction of low-cost mobile phones and tablets, which is set to increase the demand for unified communication in this region. The unified communication-as-a-service markets in the Middle East & Africa and South America are expected to expand moderately during the forecast period.

The report provides in-depth segment analysis of the global unified communication-as-a-service market, thereby providing valuable insights at macro as well as micro levels. Analysis of major countries that hold growth opportunities or account for significant shares has also been included as part of the geographic analysis of the unified communication-as-a-service market.

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UCaaS Market: Competition Dynamics

The research study includes the profiles of leading companies operating in the global unified communication-as-a-service market. Key players profiled in the report include Cisco Systems, Inc., Avaya, Inc., IBM Corporation, Microsoft Corporation, Alcatel-Lucent SA (Nokia Networks), Unify, Inc. (Atos SE), Hewlett-Packard Development Company, L.P., Polycom, Inc., Fuze Inc., 8×8, Inc., West Corporation, Verizon Communications, and Avanade Inc.

UCaaS Market: Segmentation

The global unified communication-as-a-service market has been segmented based on deployment model, service, end-user, delivery model, and region.

In terms of deployment model, the UCaaS market has been segmented into:

  • Managed
  • Hosted
    • UC SaaS
    • UC PaaS
    • UC IaaS

Based on service, the UCaaS market has been divided into:

  • Telephony Services
  • Contact Center Services
  • UC Application Services
  • Collaboration Services

Based on end user, the UCaaS market has been divided into:

  • Small & Medium Enterprises (SMEs)
  • Large Enterprises
  • Public Sector
  • Others

Based on delivery model, the UCaaS market has been divided into:

  • Stand-alone Services
  • Integrated Services

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About Us

Transparency Market Research (TMR) is a market intelligence company, providing global business information reports and services. Our exclusive blend of quantitative forecasting and trends analysis provides forward-looking insight for thousands of decision makers. TMR’s experienced team of analysts, researchers, and consultants use proprietary data sources and various tools and techniques to gather and analyze information. Our business offerings represent the latest and the most reliable information indispensable for businesses to sustain a competitive edge.

Each TMR syndicated research report covers a different sector – such as pharmaceuticals, chemicals, energy, food & beverages, semiconductors, med-devices, consumer goods and technology. These reports provide in-depth analysis and deep segmentation to possible micro levels. With wider scope and stratified research methodology, TMR’s syndicated reports thrive to provide clients to serve their overall research requirement.


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