Global Telecom Service Assurance Market: Introduction

Telecom service assurance can be referred as implementation of policies and processes by a Communications Service Provider (CSP) to make sure that services offered over networks meet a pre-defined service quality level for an optimal subscriber experience. Telecom service assurance decrease costs of maintenance.

The volatility in the telecom industry with respect to compliance, operational, strategic or financial segments has been increased across the globe. This volatility has increased the scope of technological advancements in the telecom industry and this has increased the demand for the telecom service assurance market.

Global Telecom Service Assurance Market – Dynamics

Reduction in Cost

Adoption of telecom service assurance has reduced the maintenance cost and alteration cost to communication service providers (CSPs). Automating the business processes with efficient end to end event processing taking into account resource, service and customer perspectives has benefited the telecom service provider to eliminate the labor cost. The cost of modification and customization in the system has reduced with telecom service assurance, which drives the growth of the telecom service assurance market.

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Increase in Flexibility

Telecom service assurance has improved the flexibility to the service provider as well as to the service user. It has majorly improved the customer experience by maintaining and improving the quality of service. Strong accessibility and reach, geographical reach, multilingual approach, no call drop, sound clarity are some of the major benefits which has increased the flexibility and feasibility for the customers.

Low Average Return per User (ARPU) and High Churn Restricting the Growth of the Telecom Service Assurance Market

Low Average Return per User (ARPU) and High Churn

There has been significant increase in the competition within the telecom industry. The voice business is almost at the end of its lifecycle and data services are becoming hard to differentiate due to large number of players in the market. Technological advancements and transparency are allowing new entrants to compete seamlessly which is reducing the average return per user for telecom companies. Such high level of competition is hampering the pricing for the services and could impact the telecom companies in long term period.

North America Expected to Dominate the Global Telecom Service Assurance Market

In terms of region, the global telecom service assurance market can be divided into North America, Europe, Asia Pacific, South America, and Middle East & Africa. North America is expected to dominate the global telecom service assurance market during the forecast period, as the adoption of new telecom technologies within this region is very high compared to other regions.

Global Telecom Service Assurance Market – Competition Landscape

  • In October 2019, VMware announced a new Smart Assurance solution meant to allow operators to have a holistic view of the network from core to the edge to the radio access network. With the increasing deployment of 5G companies are taking on service assurance to optimize the implementation process.

VMware, Inc

Established in 1998, VMware, Inc is headquartered in Palo Alto, California, United States. The company provides dedicated solutions for computing, cloud, networking and security, and digital workspace. The company has 75,000 partners across the globe and caters multiple industries such as banking, healthcare, and government to retail, telecommunications, manufacturing, and transportation.

Broadband Communication Networks Limited

Founded in 2001, Broadband Communication Networks Limited is a communication technologies solution provider to mobile network operators, fixed network operators, regulators, broadcasting houses, internet service providers (ISPs) governments and large business organizations within Africa.

Global Telecom Service Assurance Market: Segmentation

The global telecom service assurance market can be segmented based on:

  • Operator Type
  • Deployment
  • Region

Global Telecom Service Assurance Market, by Operator Type

Based on operator type, the global telecom service assurance market can be divided into:

  • Mobile Operator
  • Fixed Operator

Global Telecom Service Assurance Market, by Deployment

Based on deployment, the global telecom service assurance market can be segregated into:

  • On-premise
  • Cloud

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