- Government self-service kiosks easily enable government agencies and departments to give better access to on-line services and in an efficient manner. Government self-service kiosks enhance the end-user capabilities with the rapid adoption of e-Government and on-line services.
- Government self-service kiosks provide substantial advantages such as reducing the queues and the risk of human error, and it reduce administrative cost. Furthermore, government self-service kiosks are mainly deployed in government offices, post offices, and other public areas such as malls to enable government bodies to reach people easily.
Innovative technological advancements in self-service kiosks driving the Government Kiosk Solutions Market
- Innovative technological advancements that include Radio-Frequency Identification (RFID) and Near-Field Communication (NFC) in the fields of security applications and digital payments have helped to expand the applications and usage of self-service kiosks. Manufacturers such as NCR Corporation, and Olea Kiosks, Inc., are focusing on emerging technologies to provide better efficiencies in their product offerings. These manufacturers are providing proactive maintenance & remote monitoring services to empower end-users to track schedule maintenance, identify problems, and functioning of self-service kiosks. These services significantly enable enterprises to increase system uptime and reduce the possibility of sudden breakdowns. Additionally, with NFC & RFID-enabled kiosks, users can easily authorize their identity and access management solutions to deliver real customer advantages in a few seconds. Therefore, increasing innovative technological advancements such as RFID & NFC would help drive the growth of government kiosk solutions worldwide.
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Compliance with regulations restraining the growth of the government kiosk solutions market
- Cumulative regulations & manufacturing standards have expressively raised the procurement charges for buyers. For example, self-service interactive kiosks must comply with ADA regulations to certify that these self-service machines can be accessed and used by users with some mobility limitations. The ADA regulations apply to products as well as services. Hence, these factors are expected to hamper the overall market. However, kiosk manufacturers are focusing on technological innovations to overcome this issue in future.
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North America to Hold Major Share of the Global Government Kiosk Solutions Market
- In terms of region, the global government kiosk solutions market can be divided into North America, Europe, Asia Pacific, Latin America, and Middle East & Africa
- North America is expected to hold major share of the global government kiosk solutions market during the forecast period, as the region has well-established public sector infrastructure.
- On the other hand, Asia Pacific is expected to be a fast expanding region of the global government kiosk solutions market, due to rapid adoption of various technologies such as near-field communication (NFC) and radio-frequency identification (RFID), specifically in China, Japan, and India.
Government Kiosk Solutions Market- Competitive Landscape
- In June 2019, NCR Corporation introduced a self-service government kiosk in Texas, the U.S.to provide quick, reliable, and cost-effective services to the government sector. The e-Government kiosk provides immigration filing processwhich is simple, reasonable, and accessible to all users.
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