The global Customer Journey Analytics Market is forecast to reach USD 25.70 Billion by 2026, according to a new report by Reports and Data. Customer journey analytics platforms are used to track and monitor the consumer habits across multiple channels, considering the first introduction to the brand or company and throughout the entire association. Customer analytics solutions go beyond the point of purchase to monitor and analyze customer behavior through service interactions and others.
Key companies operating in the market include: Salesforce.com, Inc., IBM Corporation, SAP SE, Adobe Systems Incorporated, NICE Ltd., Pointillist, Verint Systems Inc., Quadient, ClickFox, Servion Global Solutions Ltd., Kitewheel, and CallMiner, Inc, among others.
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The report assesses the recent technological advancements, shifting consumer preference, and changing dynamics of aftermarket services in the automotive industry. Growing number of environmentally conscious consumers and increasing number of government initiatives to promote adoption of hybrid and electric vehicles is positively impacting the automotive industry. Original equipment manufacturers (OEMs) and suppliers have rapidly adopted advanced technologies such as additive manufacturing and digital platforms. Increasing disposable income and rising awareness regarding sustainable production of vehicles and body parts such as engine, tires, and batteries, among others has further accelerated market revenue growth.
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OEMs and aftermarket suppliers are the key vendors of the market and their increasing focus on strategic alliances such as mergers and acquisitions, joint ventures, and collaborations to accelerate production and manufacturing of commercial and passenger vehicles are some key factors driving market growth. Key companies operating in the market are extensively profiled in the report along with their company overview, business expansion plans, financial standing, global market position, production and manufacturing capacity, and product portfolio.
The report further segments the market on the basis of product type, applications, end-use, and region. It also provides crucial data on segments expected to register robust revenue growth and CAGR for each segment. The report further discusses in detail the key factors driving and restraining market growth. Regional analysis covers assessment of key trends, production and consumption patterns, demand and supply, import/export, technological advancement, economic growth, market share, market size, revenue growth, and products offered by key regions of the world.
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Regional Analysis covers:
- North America
- S.
- Canada
- Mexico
- Europe
- Germany
- K.
- Italy
- France
- BENELUX
- Rest of Europe
- Asia Pacific
- China
- India
- Japan
- South Korea
- Rest of APAC
- Latin America
- Brazil
- Rest of LATAM
- Middle East & Africa
- Saudi Arabia
- A.E.
- Israel
- South Africa
- Rest of MEA
TouchPoints Outlook (Revenue, USD Billion; 2016-2026)
- Website
- Social media
- Applications
- Physical Stores
- Others
Component Outlook (Revenue, USD Billion; 2016-2026)
- Solution
- Services
Deployment Mode Outlook (Revenue, USD Billion; 2016-2026)
- Cloud
- On-Premises
Organization Size Outlook (Revenue, USD Billion; 2016-2026)
- Small and Medium-Sized Enterprise
- Large Enterprises
End-Use Outlook (Revenue, USD Billion; 2016-2026)
- Data Mapping and Virtualization
- Customer Behavior Analysis
- Product and Brand Management
- Others
Industry Vertical Outlook (Revenue, USD Billion; 2016-2026)
- Healthcare and Life Sciences
- Retail and E-commerce
- IT and Telecommunication
- Media and Entertainment
- Travel and Hospitality
- Banking, Financial Services, and Insurance (BFSI)
- Other
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